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Tag: UK Business

Royal Mail losing 400 postal workers a week, union warns
Businessglobal-economy

Royal Mail losing 400 postal workers a week, union warns

The Communication Workers Union reports that Royal Mail is losing approximately 400 postal workers every week following the introduction of a controversial new delivery system called DM26. The union claims the reorganization has failed in hundreds of offices, increasing workloads and sparking fears of a chaotic Christmas period. Royal Mail defends the reforms as essential for a financially sustainable service, stating that second-class post now alternates while first-class mail and parcels are prioritized. However, staff report severe backlogs, rising step counts, and mounting frustration over unmanageable conditions.

Thames Water Apologises After £145,000 Billing Error
Business

Thames Water Apologises After £145,000 Billing Error

Thames Water has issued an unreserved apology after erroneously debiting £145,562 from a customer's bank account due to a meter reading error. The incident caused significant distress to the family, who found their account severely overdrawn during their morning routine. The company has since returned the funds and offered a gesture of goodwill. This incident occurs amidst rising public concern over water company billing practices and record-high complaint levels in the UK.