Thames Water Apologises After £145,000 Billing Error

Thames Water has issued an unreserved apology after erroneously debiting £145,562 from a customer's bank account due to a meter reading error. The incident caused significant distress to the family, who found their account severely overdrawn during their morning routine.

The company has since returned the funds and offered a gesture of goodwill. This incident occurs amidst rising public concern over water company billing practices and record-high complaint levels in the UK.

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Thames Water Apologises After £145,000 Billing Error

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