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Voice AI Has Not Reached Its ChatGPT Moment Yet, Industry Execs Say
Despite massive investments and the arrival of full-duplex models that can listen and speak simultaneously, industry executives argue that voice AI has not yet experienced its defining ChatGPT moment. Experts from companies like PolyAI and Otter note that current systems still struggle with fast reasoning, contextual understanding, and automatic speech recognition accuracy, which can break the entire interaction pipeline.