Social service agencies need safeguards when using AI
Key Takeaways
- AI is entering social work sectors like child and elder abuse cases.
- Experts warn of potential biases against vulnerable populations.
- Strong regulatory safeguards and human oversight are urgently needed.
Artificial intelligence is increasingly being adopted by social service agencies to manage sensitive cases involving child abuse, elder abuse, and intimate partner violence. However, experts warn that these powerful tools risk introducing or amplifying severe biases against vulnerable and disadvantaged populations.
Researchers emphasize the urgent need for robust regulatory safeguards, transparency, and human oversight before deploying automated systems in high-stakes social welfare environments.
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