Travelodge Failed Sex Assault Victim at Every Stage, Review Finds
Business

Travelodge Failed Sex Assault Victim at Every Stage, Review Finds

Key Takeaways

  • Travelodge's security policies were deemed not fit for purpose.
  • Room intrusions were reported at nearly 10% of hotels this summer.
  • The review issued 38 recommendations, including mandatory ID checks.
  • The company has apologized and pledged necessary capital investment.
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An independent review has concluded that Travelodge fundamentally failed a victim of sexual assault at its Maidenhead hotel in 2022. Barrister Paul Greaney KC found that the company's security policies were inadequate and that a culture existed where room intrusions were treated as minor incidents.

Despite recent improvements, the review highlights that security lapses persist, with unauthorized room access reported at nearly one-in-ten hotels this summer. Travelodge has apologized and committed to implementing 38 recommendations, including stricter ID requirements and staff training.

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